Jarrett Bay Boatworks, the well known manufacturer of custom Carolina sport fishing boats for almost 30 years and service provider to tens of thousands of other vessels, has joined The Boat Village to provide online service coordination and simplify boat ownership for its customers.
Motor Yacht BLANK CHECK (hull 56) built by Jarrett Bay
The Boat Village is an online service coordination and boat management tool that gives boat builders, service yards, dealers and brokers the ability to track each customer’s vessel, receive automatic reminders when service is due and notify owners—all in the same application. The result is improved customer service.
Jarrett Bay, which can trace its heritage to the charter fishing industry in rough Atlantic waters and now builds and services boats up to 120 feet, will use The Boat Village to help care for its fleet of custom yachts—85 on the water, and growing—and the thousands of other boats it services each year.
“Jarrett Bay boats are one of a kind and one of the strongest brands in the industry. We are proud to see the company using The Boat Village,” said Kevin Hutchinson, founder and CEO of My-Villages, which created The Boat Village. “Industry leaders like Jarrett Bay know how important it is to bring online service coordination to our industry, and that’s what we are all about, too. We’re excited to work with them and we share their desire to innovate the way their owners and service technicians coordinate care for their vessels.”
Randy Ramsey, president and founder of Jarrett Bay, said, “Our work doesn’t end when a new boat hits the water. We continue to provide world-class support – the kind of custom service that we offer during a build – to both our custom boat owners and our service customers, and we are looking forward to The Boat Village helping us take that to the next level.”
The Boat Village, which works on any tablet, smart phone or computer, keeps an inventory of all onboard equipment, personalized with digitized operating manuals and maintenance reminders based on manufacturer recommendations. Owners can instantly send a service request electronically, get questions answered or receive reports on work in progress—all in the same application. Records are preserved online and the boat’s service history, usage trends, trip logs and other useful information are readily available anytime, anywhere.
Jarrett Bay, which has used My-Villages’ DockMaster software for more than a decade, will use The Boat Village to streamline service and enhance coordination with the thousands of customers it serves at its facility in the 175-acre Jarrett Bay Marine Industrial Park on the Intracoastal Waterway.
“Banks, airlines and pharmacies all coordinate with customers online,” Hutchinson said. “Now, the marine industry is heading there, too. And forward-looking companies like Jarrett Bay are leading the way.”
